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Cisco Bug: CSCuj20456 - Error when (re)enabling remote support account

Last Modified

Jul 19, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

Unable to (re)enable remote support account

The existing remote support account time had expired; I was trying to create a new one.

admin:utils remote_account enable
Successful in enabling RemoteSupport
admin:utils remote_account create remoteadmin 30
Executed command unsuccessfully
Account Already Exists
Account : remoteadmin
Passphrase : 22ZSKGDKEA02
Expiry : 9-8-2013:13:00:00 (MM-DD-YYYY:Hr:Min:Sec)
Decode Version : 2
admin:utils remote_account disable
Selinux login does not exist
Failed to remove account remoteadmin
Executed command unsuccessfully
Error during di operation
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Related Community Discussions
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