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Cisco Bug: CSCuj20144 - Extend and connect fails when QSIG CFA/CFU set on called party

Last Modified

Nov 14, 2015

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

Jabber places a call while in extend mode (using extend and connect) and the destination (called) phone is forwarded to another number.  The phone that Jabber is controlling rings, and the call can be answered, however CUCM never extends a call to the forward destination so the call cannot be completed.

The destination phone must have call forward unconditional (CFU) or call forward all (CFA) set and a QSIG facility for "rerouteingReason cfu" is used by the remote phone system to have the Cisco Unified Communications Manager (CUCM) reroute the call to the new destination.
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