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Cisco Bug: CSCuj20106 - After PN 3.X Upgrade to PN 4.0, Compliance Engine is not running

Last Modified

Jul 25, 2019

Products (1)

  • Cisco Prime Network

Known Affected Releases

4.1(0.999)

Description (partial)

Use this procedure to install the tables related to Compliance Manager after upgrading from 3.X to 4.0.


1. Using SSH, log into the gateway as <ana-user>.  (<ana-user> is the operating system user account for the Prime Network application.  The account is created when Prime Network is installed.)
 

2. Run the following command:
 
FORMAT :
==========
sqlplus -s -L [$DB_USER]/[$DB_PASS]@"(DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = [$DB_HOST_NAME])(PORT = [$DB_PORT])))(CONNECT_DATA = (SERVICE_NAME = [$SID])))" @$NCCM_HOME/scripts/compliance_engine_schema.sql
 
Example :
==========
sqlplus -s -L pn310_xmp/Nmsc123%@"(DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = 172.18.98.93)(PORT = 1521)))(CONNECT_DATA = (SERVICE_NAME = anadb)))" @$NCCM_HOME/scripts/compliance_engine_schema.sql
 
3. Restart Compliance Manager:
 
cmctl stop
 
cmctl start
 
4. Check the Compliance Manager status (it should be Up within a minute):

cmctl status

5. Restart XMP server:

dmctl stop

dmctl start

6. Check the XMP status (it should be up in within 10-20 minutes):

dmctl status

=====================================================
End of Workaround Procedure
=====================================================

(release notes added by addprefcs-org.ksh)

Symptom:
When looking at the status of Compliance Engine, it shows as Down

Conditions:
After upgrading from 3.X to 4.0, the Compliance Engine related tables were NOT added. Because of this, the Compliance Engine is unable to startup.
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