Preview Tool

Cisco Bug: CSCuj19172 - HM-Failure due to Queues holding up the packets.

Last Modified

May 15, 2017

Products (2)

  • Cisco IOS
  • Cisco Service Application Module for IP

Known Affected Releases


Description (partial)

CSG2 reloads with following error message

SAMI 6/6: 000021: May 10 12:05:24: %PLATFORM-1-DP_HM_FAIL: Failed to receive response from IXP1. Check `sami health-monitoring' configuration and see `show sami health-monitoring' for more info

CSG2 reloads due to HM failure which in turn is due to packet transmit failure in IXP. This occurs in rare cases when packet processing is done successfully but packet transmission is halted.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.