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Cisco Bug: CSCuj17680 - reload requests always fail after a fabric card goes to FAILED

Last Modified

Jan 16, 2017

Products (1)

  • Cisco Network Convergence System 6000 Series Routers

Known Affected Releases

5.0.0.BASE

Description (partial)

Symptom:
After multiple "hw-module location <fabric card> reload", fabric card will end up with FAILED state with a small probility. Through the console, you will see the message below.

"0/RP0:Jan 28 07:41:49.719 : shelf_mgr[1945]: %INFRA-SHELF_MGR-6-HW_EVENT : Rcvd HW event HW_EVENT_FAILURE, event_reason_str 'pon exit  <-- BOARD_UP cnt=0! exit_code=undefined' for card 0/FC4 
0/RP0:Jan 28 07:41:49.722 : shelf_mgr[1945]: %INFRA-SHELF_MGR-3-CARD_SW_FAILED : Card: 0/FC4 software state going to FAILED 
0/RP0:Jan 28 07:41:49.725 : shelf_mgr[1945]: %INFRA-SHELF_MGR-3-CARD_HW_FAILED : Card: 0/FC4 hardware state going to FAILED "

Conditions:
This issue will happen with very small probability after reloading a fabric card for multiple times.
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