Preview Tool

Cisco Bug: CSCuj17344 - Jabber wont respond to STUN binding requests if TURN servers unreachable

Last Modified

Jul 13, 2019

Products (1)

  • Cisco Jabber Video for TelePresence (Movi)

Known Affected Releases

4.6 4.7

Description (partial)

Audio and video may freeze after approximately 30 seconds into a Jabber for TelePresence call, or media may be improperly routed.

A Jabber for TelePresence client is configured to use TURN, and the configured TURN server is not reachable.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.