Cisco Bug: CSCuj17072 - Cisco Jabber Windows crash on Video Conference Call (DE36323)
Feb 06, 2017
- Cisco Unified Communications 500 Series for Small Business (UC500)
Known Affected Releases
Symptom: Cisco Jabber Windows crashes when on a Video Conference call. The crash happens when there is a change in the video picture when there is a new person talking. This is a Homogeneous Video Conference call with the required resources on the Voice Gateway. Conditions: The following are examples of where the Crash happens: a. Deskphone 8945 + (jabber 9.2.1+Cisco 6921) + jabber 9.2.1(jabber 9.2.1+Cisco 6921) b. Deskphone 8945 + (jabber 9.2.1+CSF) + (jabber 9.2.1+CSF) c. Deskphone 8945 + (jabber 9.2.1+CSF) + (jabber 9.2.0+Cisco7945) And the exact sequence for the crash: Conference of 3 members: Jabber A, Jabber B, Сisco 8945. 1.Jabber A calls Cisco 8945, VideoCall is OK. 2.Jabber A calls Jabber B, VideoCall is OK. VideoCall to Cisco 8945 is paused. 3.Jabber A do a conference, by click ?-><-?, videoconference is OK, Jabber A now see the owner of 8945 on the screen. 4.Jabber B begins speaking, Jabber A should see Jabber B on your screen, but in this moment Jabber A IS CRASHING !
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