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Cisco Bug: CSCuj16416 - The CUCM account can't log in should display empty instead of unknown

Last Modified

Sep 27, 2013

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

9.6(1)

Description (partial)

Symptom:
Summary:
Log in CUP, the CUCM account Display Unknown in the Account setting, and NO  username/Password in  CUCM log in page.

Found in:
9.6.0.145680
 
Step to reproduce:
1. User A log in CUP in Android Jabber. (cyshen2@ucbu.cisco.com) 
2. After log in, check CUCM account, It display unknown in the account setting. 
3. If the username/password is empty, it should display empty in the account setting instead of Unknown.


expect result:
If the username/password is empty, it should display empty 

actual result:
It display Unknown in account of navigation bar.
 
workaround:
Log in the username and password, it will display the call number of cucm account, but if you log out and log in again, the account will display unknown.

Configuration:
CUCM 9.0: 10.75.160.74
CUP 9.0: 10.75.160.72
Device : Note-2 GT-I9300 (OS 4.1.2)
Network: Corp Wifi.

Conditions:
NA
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