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Cisco Bug: CSCuj16374 - SCOS 4.0: New IP is not handled for existing subscriber in Gx

Last Modified

Feb 09, 2017

Products (1)

  • Cisco SCE 8000 Series Service Control Engine

Known Affected Releases

4.0(0)

Description (partial)

Symptom:
After the first time Login the subscriber, an IP is mapped to a session ID. Further Logins from same subscriber from Different IP are associated to the same subscriber ID and new session ID are terminated by SCE and IP is mapped to the existing subscriber. This is behavior after we introduced Dual stack. The customer did not see this issue earlier since in old behavior if same subscriber comes with New IP SCE will logout the old subscriber and have new subscriber alone and thus Multi IP was not possible earlier. 

From the customer captures, we also see that an ASR, for the first IP, is not is not received only for the problematic subscriber. Hence this susbcriber is never logged out and new IP from this subscriber keeps adding to the list for which an ASR would never come from PCRF.Revenue loss for ISP since we are accounting Multiple IP in single subscriber ID which ISP can't charge to their end-user.

Conditions:
Issue occurs when an ASR is not received for the first session id for a subscriber with multi IP
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