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Cisco Bug: CSCuj07427 - Unable to Add Hotline/PLAR to phone management

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.1(2)ER1

Description (partial)

Symptom:
Details:
When an admin tries to add a Hotline/PLAR to a phone, a ModPhoneFeature failure
is received.

XML    
12474 Request Failed     ModPhoneFeature
    =>  Entered at: 2013/08/28 01:47:35 EDT  (172.28.3.197)

      AXL:addTransPattern: [25051] PrefixDigitsOut is set only for Route and 

Translation Patterns
AXL function[addTransPattern]
AXL parameters[<transPattern>
<pattern></pattern>
<description>PLAR to 70000</description>
<usage>Device</usage>
<routePartitionName>PLAR81170221</routePartitionName>
<blockEnable>false</blockEnable>
<calledPartyTransformationMask>70000</calledPartyTransformationMask>
<callingPartyTransformationMask></callingPartyTransformationMask>
<useCallingPartyPhoneMask>Off</useCallingPartyPhoneMask>
<callingPartyPrefixDigits></callingPartyPrefixDigits>
<dialPlanWizardGenId></dialPlanWizardGenId>
<messageWaiting>Wink</messageWaiting>
<networkLocation>OnNet</networkLocation>
<patternUrgency>true</patternUrgency>
<prefixDigitsOut></prefixDigitsOut>
<routeFilterName></routeFilterName>
<callingSearchSpaceName>Intl24HrsEnh-CSS2</callingSearchSpaceName>
</transPattern>]
    => Started at: 2013/08/28 01:47:35 EDT
          => End at: 2013/08/28 01:47:46 EDT

Status of sub transactions

12475  Driver_ModPhoneFeature     XML     Y      Phone Features for Phone 

[SEP112233445564] updated      
12476  --- QueryUserLogin     XML     Y      Checking User login for Phone 

[SEP112233445564]      
12477  --- --- Driver_IPPBX     XML     Y      CUCM 9.1.x: Query of User Login
at 

Device Name[SEP112233445564] done      
12478  Driver_IPPBX     XML     F      AXL:addTransPattern: [25051]
PrefixDigitsOut 

is set only for Route and Translation Patterns
AXL function[addTransPattern]
AXL parameters[<transPattern>
<pattern></pattern>
<description>PLAR to 70000</description>
<usage>Device</usage>
<routePartitionName>PLAR81170221</routePartitionName>
<blockEnable>false</blockEnable>
<calledPartyTransformationMask>70000</calledPartyTransformationMask>
<callingPartyTransformationMask></callingPartyTransformationMask>
<useCallingPartyPhoneMask>Off</useCallingPartyPhoneMask>
<callingPartyPrefixDigits></callingPartyPrefixDigits>
<dialPlanWizardGenId></dialPlanWizardGenId>
<messageWaiting>Wink</messageWaiting>
<networkLocation>OnNet</networkLocation>
<patternUrgency>true</patternUrgency>
<prefixDigitsOut></prefixDigitsOut>
<routeFilterName></routeFilterName>
<callingSearchSpaceName>Intl24HrsEnh-CSS2</callingSearchSpaceName>
</transPattern>]      
12479  Driver_ModPhoneFeature     XML     Y      Phone Features for Phone 

[SEP112233445564] updated      
12480  --- QueryUserLogin     XML     Y      Checking User login for Phone 

[SEP112233445564]      
12481  --- --- Driver_IPPBX     XML     Y      CUCM 9.1.x: Query of User Login
at 

Device Name[SEP112233445564] done

Prerequisites:
1. CUCDM 8.1.2 and CUCM 9.1
2. Have phone registered in a Location
3.

Steps to Reproduce:
1. Select a registered phone in a location (phone management)
2. Go to the line level of the phone and enter a number in the Hotline field
3. Click Modify
4.
5.
6.
Actual Results:  
ModPhoneFeature request failure message received.  Hotline/PLAR is not
configured.

Expected Results:  
Successful transaction showing desired number showing in the Hotline/PLAR
field.  
Also PT, CSS and translation pattern for PLAR should be created.

Workaround Available: No


Originally re-opened bug 8192 but was requested to open this.

Conditions:
Details:
When an admin tries to add a Hotline/PLAR to a phone, a ModPhoneFeature failure
is received.

XML    
12474 Request Failed     ModPhoneFeature
    =>  Entered at: 2013/08/28 01:47:35 EDT  (172.28.3.197)

      AXL:addTransPattern: [25051] PrefixDigitsOut is set only for Route and 

Translation Patterns
AXL function[addTransPattern]
AXL parameters[<transPattern>
<pattern></pattern>
<description>PLAR to 70000</description>
<usage>Device</usage>
<routePartitionName>PLAR81170221</routePartitionName>
<blockEnable>false</blockEnable>
<calledPartyTransformationMask>70000</calledPartyTransformationMask>
<callingPartyTransformationMask></callingPartyTransformationMask>
<useCallingPartyPhoneMask>Off</useCallingPartyPhoneMask>
<callingPartyPrefixDigits></callingPartyPrefixDigits>
<dialPlanWizardGenId></dialPlanWizardGenId>
<messageWaiting>Wink</messageWaiting>
<networkLocation>OnNet</networkLocation>
<patternUrgency>true</patternUrgency>
<prefixDigitsOut></prefixDigitsOut>
<routeFilterName></routeFilterName>
<callingSearchSpaceName>Intl24HrsEnh-CSS2</callingSearchSpaceName>
</transPattern>]
    => Started at: 2013/08/28 01:47:35 EDT
          => End at: 2013/08/28 01:47:46 EDT

Status of sub transactions

12475  Driver_ModPhoneFeature     XML     Y      Phone Features for Phone 

[SEP112233445564] updated      
12476  --- QueryUserLogin     XML     Y      Checking User login for Phone 

[SEP112233445564]      
12477  --- --- Driver_IPPBX     XML     Y      CUCM 9.1.x: Query of User Login
at 

Device Name[SEP112233445564] done      
12478  Driver_IPPBX     XML     F      AXL:addTransPattern: [25051]
PrefixDigitsOut 

is set only for Route and Translation Patterns
AXL function[addTransPattern]
AXL parameters[<transPattern>
<pattern></pattern>
<description>PLAR to 70000</description>
<usage>Device</usage>
<routePartitionName>PLAR81170221</routePartitionName>
<blockEnable>false</blockEnable>
<calledPartyTransformationMask>70000</calledPartyTransformationMask>
<callingPartyTransformationMask></callingPartyTransformationMask>
<useCallingPartyPhoneMask>Off</useCallingPartyPhoneMask>
<callingPartyPrefixDigits></callingPartyPrefixDigits>
<dialPlanWizardGenId></dialPlanWizardGenId>
<messageWaiting>Wink</messageWaiting>
<networkLocation>OnNet</networkLocation>
<patternUrgency>true</patternUrgency>
<prefixDigitsOut></prefixDigitsOut>
<routeFilterName></routeFilterName>
<callingSearchSpaceName>Intl24HrsEnh-CSS2</callingSearchSpaceName>
</transPattern>]      
12479  Driver_ModPhoneFeature     XML     Y      Phone Features for Phone 

[SEP112233445564] updated      
12480  --- QueryUserLogin     XML     Y      Checking User login for Phone 

[SEP112233445564]      
12481  --- --- Driver_IPPBX     XML     Y      CUCM 9.1.x: Query of User Login
at 

Device Name[SEP112233445564] done

Prerequisites:
1. CUCDM 8.1.2 and CUCM 9.1
2. Have phone registered in a Location
3.

Steps to Reproduce:
1. Select a registered phone in a location (phone management)
2. Go to the line level of the phone and enter a number in the Hotline field
3. Click Modify
4.
5.
6.
Actual Results:  
ModPhoneFeature request failure message received.  Hotline/PLAR is not
configured.

Expected Results:  
Successful transaction showing desired number showing in the Hotline/PLAR
field.  
Also PT, CSS and translation pattern for PLAR should be created.

Workaround Available: No


Originally re-opened bug 8192 but was requested to open this.
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  • Status
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