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Cisco Bug: CSCuj07403 - CVP CCB recorded name WAV file name algorithym is faulty

Last Modified

Dec 30, 2016

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

8.5(2)

Description (partial)

Symptom:
Customer recieved Coutersy Call Back with recorded name and the audio for the recorded name playback is not the callers recorded name.

Conditions:
CVP CCB recorded name element uses the END timestamp of the recorded call time to determine the WAV file name,  However if two recorded names end at the same timestamp,  the CCB recorded name played  back will be of one of the two callers and not uniqie to each caller
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