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Cisco Bug: CSCuj07353 - Modifying a Line on Extension Mobility Profile deletes the other Line

Last Modified

Jan 12, 2014

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.1(2)ER1

Description (partial)

Symptom:
Details:
When modifying an Extension Mobility Profile which has two lines the line which
is not being modified is removed from Call Manager. When you select the second
line in USM and modify this line then the Line is added back to Call Manager on
the Device Profile but the first line is then removed. 
This behaviour is not seen on the Phone Management page.


Steps to Reproduce:
1. Add Extension Mobility Profile with 2 Lines eg: 501 and 502
2. Modify the Extension Mobility Profile by clicking Modify(This modifies the
first line)
3. On CUCM the second line 502 is removed from the Device Profile
4. In USM select the Mobility Profile again, both lines still appear, select
the second line 502 and then click Modify
5. On CUCM the second line 502 is added back to Device Profile but 501 is
removed
6.



Workaround Available: Unsure

Conditions:
Details:
When modifying an Extension Mobility Profile which has two lines the line which
is not being modified is removed from Call Manager. When you select the second
line in USM and modify this line then the Line is added back to Call Manager on
the Device Profile but the first line is then removed. 
This behaviour is not seen on the Phone Management page.


Steps to Reproduce:
1. Add Extension Mobility Profile with 2 Lines eg: 501 and 502
2. Modify the Extension Mobility Profile by clicking Modify(This modifies the
first line)
3. On CUCM the second line 502 is removed from the Device Profile
4. In USM select the Mobility Profile again, both lines still appear, select
the second line 502 and then click Modify
5. On CUCM the second line 502 is added back to Device Profile but 501 is
removed
6.



Workaround Available: Unsure
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