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Cisco Bug: CSCuj06913 - Event reports and TargetTypes not updating properly for Qtimed out calls

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Calls timed out due to maximum time in queue are not reported correctly.

Conditions:
Call is queued for more than maximum queue time configured for MRD.
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