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Cisco Bug: CSCuj05744 - Doc - Clarification on locale usage for queue announcements

Last Modified

Jul 07, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

9.1(1.20000.5)

Description (partial)

Symptom:
More documentation needs to be added concerning the queue announcement feature in CUCM 9.x when locales are used.

Periodic Announcement:
- Always played by MOH server, regardless of other settings

Initial Announcement:
- Played by MOH server only when the Audio Source has "Allow Multi-casting" unchecked and "Initial Announcement Played" set to 'Only for queued calls.'
- Played by ANN if "Allow Multi-casting" is checked or if "Initial Announcement Played" is set to 'Always.'

Locales:
- Prompts played by MOH will use the setting for Locale Announcement
- Prompts played by ANN will use the User Locale of the calling party

Conditions:
n/a

Related Community Discussions

Callmanager queue initial announcement does not works with locale
Hi,  Tried to setup the announcement for a queue type hunt pilot. At "initial Announcement for queuing-enabled Hunt Pilot calls" I set the "Play annoncement before..." enty to play a wav file before handle the queue call. I upload the announcement files, with locale set to "Hungary" and also with English. The newest locale file is installed in system. So the problem is: When I want to use the " Announcement by Locale" feature with my own sound file, it does not play the initial announcement, not ...
Latest activity: May 18, 2015
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