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Cisco Bug: CSCuj05744 - Doc - Clarification on locale usage for queue announcements

Last Modified

Mar 23, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

More documentation needs to be added concerning the queue announcement feature in CUCM 9.x when locales are used.

Periodic Announcement:
- Always played by MOH server, regardless of other settings

Initial Announcement:
- Played by MOH server only when the Audio Source has "Allow Multi-casting" unchecked and "Initial Announcement Played" set to 'Only for queued calls.'
- Played by ANN if "Allow Multi-casting" is checked or if "Initial Announcement Played" is set to 'Always.'

- Prompts played by MOH will use the setting for Locale Announcement
- Prompts played by ANN will use the User Locale of the calling party


Related Community Discussions

Callmanager queue initial announcement does not works with locale
Hi,  Tried to setup the announcement for a queue type hunt pilot. At "initial Announcement for queuing-enabled Hunt Pilot calls" I set the "Play annoncement before..." enty to play a wav file before handle the queue call. I upload the announcement files, with locale set to "Hungary" and also with English. The newest locale file is installed in system. So the problem is: When I want to use the " Announcement by Locale" feature with my own sound file, it does not play the initial announcement, not ...
Latest activity: May 18, 2015
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