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Cisco Bug: CSCuj05650 - messages stuck in CPQ due to non-ascii source_helo

Last Modified

Mar 06, 2018

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

8.0.0-671 8.0.1-023 8.0.2-000 8.5.0-000

Description (partial)

When using the Centralized Policy/Virus/Outbreak Quarantines, you may receive an application fault.

These events occur because an email with unusual meta-data is received by the appliance and the appliance attempts to transfer it to the Centralized Quarantines on the Security Management Appliance (SMA). Such emails remain stuck in the queue to be sent to the SMA and continue to generate application faults when delivery is retried.
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