Guest

Preview Tool

Cisco Bug: CSCuj02741 - Conductor doesn't send info to TMS for it to get snapshots in CCC w/TS

Last Modified

May 09, 2019

Products (2)

  • Cisco TelePresence Conductor
  • Cisco TelePresence Conductor Model

Known Affected Releases

XC2.2 XC4.2 XC4.3

Description (partial)

Symptom:
When scheduling a conference through a TelePresence Conductor in Cisco TMS, no snapshot preview of the conference is displayed in the Conference Control Center (CCC).

Conditions:
The issue is seen in Cisco TMS 14.3 and later, in combination with TelePresence Conductor XC 2.2 and TelePresence Server 3.0 and later. It only applies to conferences hosted on a TelePresence Server; conferences hosted on a TelePresence MCU work as expected.

Related Community Discussions

TMS Conference Control Center
Hi Community, We have TMS version 14.6. My question is why we cannot see the screen snapshot of the endpoint on the TMS conference control center? The endpoint is SX80 TC7.2.3. We don't have the the Remote Monitoring Option Key installed on the endpoint. Is this the reason why we cannot see the snapshot? Do we need to purchase the key to enable it? I am expecting this on our TMS:
Latest activity: Nov 09, 2016
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.