Guest

Preview Tool

Cisco Bug: CSCui99119 - Not able to run real time reports in UCCX in build number 464.

Last Modified

Dec 30, 2016

Products (1)

  • Cisco Unified Intelligence Center

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Unable to run LiveData reports in UCCX build 464

Conditions:
Not able to run real time reports in UCCX in build number 464.
Steps:
TC1:
1. Login to CUIC as a reporting user.
2. Try to run a report under Reports->Stock->UCCX Real Time->Agent.

Expected Result:
Reporting user should be able to run the report.

TC2:

1. Login to CUIC as a reporting user.
2. Try to run a report under Reports->Stock->UCCX Real Time->Supervisor.

Expected Result:
Reporting user should be able to run the report.

TC3:
1. Login to CUIC as a supervisor.
2. Try to run a report under Reports->Stock->UCCX Real Time->Agent.

Expected Result:
supervisor should be able to run the report.

TC4:

1. Login to CUIC as a supervisor.
2. Try to run a report under Reports->Stock->UCCX Real Time->Supervisor.

Expected Result:
supervisor should be able to run the report.

TC5:

1. Login to CUIC as a Agent .
2. Try to run a report under Reports->Stock->UCCX Real Time->Agent.

Expected Result:
Agent should be able to run the report.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.