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Cisco Bug: CSCui97565 - TC based codec fails to register to alternate SIP server

Last Modified

Feb 25, 2015

Products (1)

  • Cisco Telepresence Integrator C Series

Known Affected Releases

6.2.x

Description (partial)

Symptom:
Cisco TC based TelePresence codec may not register to VCS SIP server

Conditions:
Under rare conditions where IP connectivity issue occurs, the TC based codec running TC6.2 may get into a state that alternate servers available to register to are not selected.

When in this state, SIP calls to or from this codec will fail and the output of the xstatus sip will show as here:
*s SIP Profile 1 Proxy 1 Status: Unknown
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  • Full Description (including symptoms, conditions and workarounds)
  • Status
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