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Cisco Bug: CSCui96081 - UCCX High CPU due to Name parameter length

Last Modified

Oct 16, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)

Known Affected Releases

8.5(1)SU4

Description (partial)

Symptom:
UCCX 8.5.1 SU4 HA

On primary node periodically there is high CPU. 

Inactive resources were created.

Conditions:
UCCX 8.5.1 SU4 HA
 Long Dialing Name


From logs:

SynAgents: update agent ->-> name<VICTORIA CUESTA FERNANDEZ VICTORIA CUESTA FERNANDEZ>
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