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Cisco Bug: CSCui95341 - J4W:Wrong error message displayed in Phone Account tab on Options Window

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

9.2(4)

Description (partial)

Symptom:
The following error message is appeared or the spinning circle continues to exist in Phone Account tab on Options Window although the correct user name and password are typed into the window.

"Verify all details below and then try again."

The all voice mails are updated by the server and the Jabber works fine except the above behavior.

Conditions:
Steps:
1. Sign in J4W.
2. Sign out.
3. Login to voice mail with the correct user name and password.
  >>  The voice mails are updated on the voice mail tab.
        The spinning circle continues to exist.
4. Re-open the voice mail tab.
 >>   The error message is displayed (user is still connected to voice mail.)
5. Re-start J4W and sign in again.
 >>   The error message is removed.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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