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Cisco Bug: CSCui94549 - App fault on when accessing Message Tracking page

Last Modified

Jun 18, 2018

Products (1)

  • Cisco Content Security Management Appliance

Known Affected Releases

8.1.0-476

Description (partial)

Symptom:
The Critical message is:

An application fault occurred: ('monitor/message_tracking.py processQueryResultsList|1685', "<type 'exceptions.ValueError'>", "invalid literal for int() with base 10: 'None'", '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|27] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|66] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|181] [util/InternalLibrary.py __call__|771] [monitor/message_tracking.py __call__|294] [screen/Controller.py executeAction|70] [monitor/message_tracking.py doqueryRetrievalAction|1783] [monitor/message_tracking.py _processResults|1792] [monitor/message_tracking.py processQueryResults|1654] [monitor/message_tracking.py processQueryResultsList|1685]')

Last message occurred 3 times between Wed Jul 17 11:27:16 2013 and Wed Jul 17 11:27:53 2013.

Version: 8.1.0-428
Serial Number: 0019B9FA8644-GBLK1G1
Timestamp: 17 Jul 2013 11:32:07 -0400

Conditions:
Customer is experiencing an application fault in the appliance when using the message tracking; anytime trying to access SMA/ESA/Tracking/ Message Tracking page
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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