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Cisco Bug: CSCub10711 - CUPC displays wrong CLID when call is diverted to VM

Last Modified

Dec 17, 2015

Products (1)

  • Cisco UC Integration(TM) for Microsoft Office Communicator

Known Affected Releases


Description (partial)

Wrong CLID displayed on 8.6(2) CUPC client for Windows when a 
call is diverted to voicemail. 
Rather than showing the name "Voicemail" it shows the extension of the voicemail pilot number and then the extension of the voicemail port handling the call.
Issue present in both, deskphone and softphone mode.

Seems that we are not getting correct contact information from iDiverted call - we get correct number with missing display name.

In the same scenario, CUPC 8.5 still shows "Voicemail" displayed.

CUPC 8.6 
CUP 8.6
CUCM 8.6

Issue is not present if running v.8.5 client or server
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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