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Cisco Bug: CSCub10686 - Customer web form is not getting closed after releasing the call from Ag

Last Modified

Jun 27, 2013

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(1)

Description (partial)

Symptom:
Customer web form is not getting closed after releasing the call from CTIOS Agent desktop and then completing the chat activity from agent console in case of BC with wrap-up role assigned to Agent.

Conditions:
Agent should be logged in under BC MRD with Wrap-up role.
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