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Cisco Bug: CSCub10570 - BE3K: Brazil Country Pack - Unable to dial some Long Distance numbers

Last Modified

Jul 03, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

Problems to dial to some numbers.

The following issue was reported by customer:

We are with problems to dial to some numbers. For example here at Intelbras  when I dial to other city near here I need dial just "0" XXXX-XXXX is a local number even being in other city. 

In some cases when I dial to distant cities is necessary dial: "0" 21(CSP) 48(Area code) and the number XXXX-XXXX. To this cases is not working. Presents a message informing that is necessary dial CSP to this call. 

In the log attached I collect two situation. The first is to  5 21 48 3255-3255. The second is 5 21 48 3525-8250. I think that this is a problem with the table dial plan.


Note: The Area Code in the customer's site is 48. So the BE3K sends only 8 digits to PSTN, whereas the PSTN service provider is expecting 21 48 3525-8250
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