Guest

Preview Tool

Cisco Bug: CSCub07752 - Unable to launch CTIOS Server setup after Upgrade to 9.0 & 9.0(2)

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 9.0(1)ES 9.0(2)

Description (partial)

Symptom:

The CTI OS Server Setup program located under the "<Install Drive>\icm\CTIOS_bin" folder throws an error reading "Setup has detected that your system has patches installed on the 9.0.1 system.Please uninstall these patches before installing this 9.0.1 version.Setup will Abort now.", before exiting.

Conditions:

When an attempt is made to edit the configuration of CTI OS Server by running the CTI OS Setup program, after the application of a CTI OS 9.0 patch like a 9.0 ES or MR, onto the system.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.