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Cisco Bug: CSCub06350 - UCCX CAD freezes upon state change with hyperlink dialing enabled

Last Modified

Sep 01, 2016

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)

Known Affected Releases

8.5(1)SU2 8.5(1)SU3

Description (partial)

Cisco Agent Desktop (CAD) for Unified Contact Center Express (UCCX) will freeze upon state change of Ready to Not Ready (or vice versa).

If Hyperlink Dialing is enabled via Cisco Desktop Administrator (CDA).
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  • Status
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