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Cisco Bug: CSCua99227 - Jabber for Windows requiring CTI Gateway Profile for Soft Phone Control

Last Modified

Dec 17, 2015

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

9.0(1) 9.0(2) 9.0(3)

Description (partial)


If CTI Gateway profile is not set on CUPS for the user AND if Credential Source of Phone Services is not set to Presence in the jabber-config.xml, then we see the Phone Account  under File -> Options with a Spinning Circle and not allowing end users to enter their credentials 

If the Credential Source is set to Presence then we don't have the Accounts section at all but we would still see this error message in the Problem Report

2012-07-02 18:27:27,691 INFO [0x00001d80] [s\impl\system\CredentialsManager.cpp(87)] [] [CredentialsManager::CreateBlankCredentials] - Unable to find credential object associated with the Authentication Service: Cucm - it was not found in the cache. Initialising a blank credentials object

2012-07-02 18:27:27,718 ERROR [0x00001d80] [src\phone.cpp(571)] [csf.ecc-wrapper] [registerClient] - CPhone::registerClient - Missing required parameter 


End user is not assigned to CTI GATEWAY Profile under CUPS Admin Page -> Application -> Cisco Jabber -> CTI GATEWAY Profile
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