Preview Tool

Cisco Bug: CSCua96332 - Document alternative factory reset procedure for 8961/9951/9971 phones

Last Modified

Dec 17, 2015

Products (4)

  • Cisco Unified Wireless IP Phone 7925G
  • Cisco Unified Wireless IP Phone 7921G
  • Cisco Unified IP Conference Station 7937G

Known Affected Releases


Description (partial)

Unable to perform a factory reset of an 8961, 9951, or 9971 phone through the Administrator Settings menu as described in the Administration Guide (

The Administrator Settings menu is not accessible on a Cisco 8961, 9951, or 9971 phone.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.