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Cisco Bug: CSCua91724 - UCCX CDA guide missing required steps with CUPS 8.6

Last Modified

Dec 17, 2015

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

8.5(1)SU3

Description (partial)

Symptom:
When trying to configure "Cisco Unified Presence Cluster Configuration" in Cisco Desktop Administrator the following error is displayed:

CDAUI2034 Invalid Cisco Unified Presence Cluster user credentials. Configured user must be able to run SOAP queries.

Conditions:
UCCX 8.5(1) SU3 and CUPS 8.6.3 or 8.6.4.

After configuring the Client-Type of CAD per the Cisco Desktop Administration guide the above error will still be shown in CDA when attempting to set up the Presence cluster.
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