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Cisco Bug: CSCua91274 - Log message "MF1376 User clicked ACD READY button" misleading

Last Modified

May 03, 2016

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

8.5(1)

Description (partial)

Symptom:
Agent goes to Ready after ending the call and selecting a wrap-up code.

Conditions:

"Enable Automatic State Change" is enabled in the desktop admin under wrap-up data
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