Guest

Preview Tool

Cisco Bug: CSCua88564 - Incorrect button enablement seen in agent desktop for invalid RP call

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

8.5(4)

Description (partial)

Symptom:
Incorrect button enablement seen in agent desktop for invalid route point call.

Conditions:
Condition occurs when the agent experiencing the failed call is logged in again (on a different desktop).
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.