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Cisco Bug: CSCua86155 - Ability to disable A B C softkey from Feature Control Policy

Last Modified

Mar 06, 2018

Products (36)

  • Cisco Unified IP Phones 9900 Series
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 9951
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified Wireless IP Phone 7925G
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 7961G-GE
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Known Affected Releases


Description (partial)


"A B C" softkey is displayed on the phone in the Offhook state, and it cannot be removed administratively.


This occurs on an upgrade to the firmware verison 9.3(1).

Related Community Discussions

Disabling "ABC" Softkey CUCM 9.1.2
Ok, i'm resurrecting a dead thread topic from 2012 because it appears to be an issue with our current install on 9.1.2 CUCM 9971 running FW sip9971.9-4-1-9 upgraded from sip9971.9-3-2SR1-1 I'm looking to disable the ABC/123 button and still cannot find where to do so. There is a previous thread for version 8.6 where the question went unanswered, and seemingly died. We're trying to eliminate extraneous features for the customer experience to minimize confusion in the transition. Any ...
Latest activity: Dec 08, 2017
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