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Cisco Bug: CSCua85104 - User is not directed to HL,If AA having forward set to queue enabled HL

Last Modified

Mar 13, 2013

Products (1)

  • Cisco Unity Connection

Known Affected Releases

8.6(3)

Description (partial)

Symptom:
User is not directed to queued  Huntlist ,If AutoAttendent  having forward option set to queue enabled HL
Conditions:
User is not directed to queued  Huntlist ,If AutoAttendent  having forward option set to queue enabled HL
eg:
User calls Huntlist pilot number 1799 where if orward no answer option is set to AutoAttendent.
In autoattendent page  , I have configured following options 
                 1 queued HL 
                2. DN(1005)  
                3.non queue HL

Now when no agents available on Huntlist pilot number  1799 , The call is forwarded Autoattendent . and Autoattendent  plays a  prompts  and ask to dial an extension.
I choose to give option 1 
 when I press the digit "1" , Autoattendent prompts saying, its  not available.
If i give option 2 or 3 , it works as expected , i.e. the extension(1005) rings or the non queueHL agent rings.

The issue is seen only if we have a queued enabled huntlist.
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