Cisco Bug: CSCua85104 - User is not directed to HL,If AA having forward set to queue enabled HL
Mar 13, 2013
- Cisco Unity Connection
Known Affected Releases
Symptom: User is not directed to queued Huntlist ,If AutoAttendent having forward option set to queue enabled HL Conditions: User is not directed to queued Huntlist ,If AutoAttendent having forward option set to queue enabled HL eg: User calls Huntlist pilot number 1799 where if orward no answer option is set to AutoAttendent. In autoattendent page , I have configured following options 1 queued HL 2. DN(1005) 3.non queue HL Now when no agents available on Huntlist pilot number 1799 , The call is forwarded Autoattendent . and Autoattendent plays a prompts and ask to dial an extension. I choose to give option 1 when I press the digit "1" , Autoattendent prompts saying, its not available. If i give option 2 or 3 , it works as expected , i.e. the extension(1005) rings or the non queueHL agent rings. The issue is seen only if we have a queued enabled huntlist.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases