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Cisco Bug: CSCua83999 - Incorrect Correlation ID range results in reporting problems

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 7.5(1)

Description (partial)

Symptom:
Configuring an incorrect Correlation ID range results in call reporting problems, including missing call type historical reports. 

Conditions:
An incorrect correlation ID range is established in UCCE Configuration Manager (Tools -> Misc Tools -> System Information).  For example, both the specified Minimum and Maximum Correlation Number values are set to 1.
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