Preview Tool

Cisco Bug: CSCua83999 - Incorrect Correlation ID range results in reporting problems

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 7.5(1)

Description (partial)

Configuring an incorrect Correlation ID range results in call reporting problems, including missing call type historical reports. 

An incorrect correlation ID range is established in UCCE Configuration Manager (Tools -> Misc Tools -> System Information).  For example, both the specified Minimum and Maximum Correlation Number values are set to 1.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.