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Cisco Bug: CSCua81861 - PCCE should have an Ent Route and Ent Skill Group for Personal Callback

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(1)

Description (partial)

Symptom:
Unable to configure a routing script for Personal Callback because there is no way to create an Enterprise Skill Group or an Enterprise Route.

Conditions:
Deployment Type is Packaged CCE
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Bug Details Include

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  • Status
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  • Known Fixed Releases
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