Guest

Preview Tool

Cisco Bug: CSCua81035 - ACR: dataDone Line: 657

Last Modified

Mar 11, 2019

Products (2)

  • Cisco TelePresence Video Communication Server (VCS)
  • Cisco TelePresence Video Communication Server Model

Known Affected Releases

X7.1 X7.1RC3 X7.2.4

Description (partial)

Symptoms:

Incident report generated and "application failed" alarm raised with the following message:

"An unexpected error was detected in phonebookserver.py: this should never happen" 

The impact of this bug is that it may cause the phonebook server (or provisioning server) to crash.

This process is automatically restarted by the app in a matter of seconds so there is a limited impact on the customer.

Conditions:

The ACR is due to a bug in twisted sip module. It raises a runtime error if a
message transmission is aborted while receiving a message, which isn't right.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.