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Cisco Bug: CSCtf36555 - Archiver XML file removed when proxy unavailable

Last Modified

Jan 04, 2017

Products (1)

  • Cisco Video Surveillance Manager

Known Affected Releases

6.2(1.12)

Description (partial)

Symptom:
When the Cisco VSM services are restarted, proxies do not start, and their associated running archives ("archivers") are stopped. The archiver 11.xxx files on the media server are removed.  

Conditions:
This problem occurs when, for whatever reason, the proxy processes (live feeds) cannot be started. For example, if the proxy source uses hostnames instead of IP's and the media server cannot resolve those hostnmaes.  In this situation, the proxies will not start and therefore the archivers will not either
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