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Cisco Bug: CSCtf35971 - CTI agent logging in w/invalid or null Instrument ID

Last Modified

Dec 31, 2016

Products (1)

  • Cisco Computer Telephony Integration Option

Known Affected Releases


Description (partial)

Agent is able to to Login with Invalid or Null Instrument ID using CTI OS Agent desktop.

Steps to Reproduce:
1. Login Agent with Valid Agent ID and Instrument ID using CTI OS Agent desktop.
2. Logout the Agent
3. Re-login the same agent without Instrument ID
4. Login attempt is successful.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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