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Cisco Bug: CSCtf35959 - email volume by alias report and agent login report not working

Last Modified

Mar 02, 2018

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

4.3(1) 4.3(1)ES

Description (partial)

Symptom:

On all UPGRADED 4.3.1 systems (NOT NEW INSTALLS), the "Email volume by alias" report throws an error.
Also "Agent login report" may be affected for second drill down showing agent login details.


Conditions:

Upgrade to 4.3.1
Reports previously worked.
Steps to reproduce:
1) Create any Email Volume By Alias Report on 4.3.1 system.
2) Run the report.
3) Error message comes that "Error occurred while running the report"
4) Same thing happens with any existing email volume by alias report as well
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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