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Cisco Bug: CSCtf31690 - SPA504G will not download language files when remote

Last Modified

Mar 19, 2011

Products (1)

  • Cisco Small Business SPA500 Series IP Phones

Known Affected Releases

7.4.3

Description (partial)

Symptom:
Phone is unable to download language files when the phone is remote.
Conditions:
A SPA50xG IP Phone running 7.4.3, [not SPA525G] is off network and needs to resolve the language pack server's name with DNS. The SPA50xG is configured to use DNS SRV records and not DNS A records. <br>This issue is a symptom of CDETS# CSCtf11775 where a phone performs 8 DNS A record lookups and then times out, even though the phone is configured to use DNS SRV.
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