Preview Tool

Cisco Bug: CSCtf31690 - SPA504G will not download language files when remote

Last Modified

Mar 19, 2011

Products (1)

  • Cisco Small Business SPA500 Series IP Phones

Known Affected Releases


Description (partial)

Phone is unable to download language files when the phone is remote.
A SPA50xG IP Phone running 7.4.3, [not SPA525G] is off network and needs to resolve the language pack server's name with DNS. The SPA50xG is configured to use DNS SRV records and not DNS A records. <br>This issue is a symptom of CDETS# CSCtf11775 where a phone performs 8 DNS A record lookups and then times out, even though the phone is configured to use DNS SRV.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.