Cisco Bug: CSCtf31690 - SPA504G will not download language files when remote
Mar 19, 2011
- Cisco Small Business SPA500 Series IP Phones
Known Affected Releases
Symptom: Phone is unable to download language files when the phone is remote. Conditions: A SPA50xG IP Phone running 7.4.3, [not SPA525G] is off network and needs to resolve the language pack server's name with DNS. The SPA50xG is configured to use DNS SRV records and not DNS A records. <br>This issue is a symptom of CDETS# CSCtf11775 where a phone performs 8 DNS A record lookups and then times out, even though the phone is configured to use DNS SRV.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases