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Cisco Bug: CSCtf29038 - Manager hangs when reverse DNS does not work

Last Modified

Feb 05, 2014

Products (1)

  • Cisco ACE XML Gateways

Known Affected Releases


Description (partial)

Manager works very slowly especially on the Manager Dashboard page and Event Log page. Switching a sub-policy takes a lot of time. It is possible to log-in into the manager box via ssh but ssh hangs for some period after typing login.
After manager restart it never comes back and it is impossible to log-in to the manager. Appliance booting process also takes unusually log time. 

It is impossible to obtain host name during searching in DNS reverse zone. DNS server does not respond to a reverse searching query. 

Manager tries to obtain gateways host names during boot time and any time when it communicates with them.

Syslog service also tries to obtain host names from DNS when it receives non-local messages.
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