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Cisco Bug: CSCtf25959 - UCCX: CUPS login from CAD fails with special characters

Last Modified

Feb 06, 2017

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)SR5 8.0(1)

Description (partial)


When attempting to login to Cisco Agent Desktop integrated with Cisco Unified Presence, the following message may be displayed:

"An error has occured communicating with the Cisco Unified Presense Service. The application will automatically continue attempting to connect."


The agent username or password contains special characters or spaces.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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