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Cisco Bug: CSCtf25959 - UCCX: CUPS login from CAD fails with special characters

Last Modified

Feb 06, 2017

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)SR5 8.0(1)

Description (partial)

Symptom:

When attempting to login to Cisco Agent Desktop integrated with Cisco Unified Presence, the following message may be displayed:

"An error has occured communicating with the Cisco Unified Presense Service. The application will automatically continue attempting to connect."

Conditions:

The agent username or password contains special characters or spaces.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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