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Cisco Bug: CSCtf22740 - CPAM Client Error Message when Image capture dialog box is cancelled

Last Modified

Aug 14, 2018

Products (1)

  • Cisco Physical Access Manager

Known Affected Releases

1.1(0.0.1.169) 1.3(2.0.3.5)

Description (partial)

Symptom:
When taking an image capture from a TWAIN source to edit user records in personnel module (users -> personnel -> general -> capture), if a user clicks on Cancel for all three subsequent dialog boxes (to exit out of the image capture dialog), it throws an error:

"An error has occurred. See log for details." 

In the client log (C:\Program Files\Cisco Systems\CPAM\logs\client.log) the following error message is seen:

"2010-01-20 21:15:33,460 main ERROR JTwainIdPhotoCaptureStudio -
net.javajeff.jtwain.JTwainException: Unable to enable default data
source (acquire)"

Conditions:
Version 1.1.0
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
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