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Cisco Bug: CSCtf20332 - CCX sometimes doesn't send a NewCall event to the IVR Pim

Last Modified

Apr 12, 2010

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

8.0(1)

Description (partial)

Symptom:
Incorrect ICM termination detail records when conferencing to IVR via ICM.

Conditions:
During call load, periodically missing NewCall messages from IVR to ICM VRU PG.
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