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Cisco Bug: CSCtf20117 - Call disappears from desktop when source non monitored agent logs in

Last Modified

Dec 31, 2016

Products (1)

  • Cisco Computer Telephony Integration Option

Known Affected Releases


Description (partial)

Call clears from the Agent Desktop upon agent login

Agent1 on Phone1 received a call from Phone2 (no agent on Phone2)
Agent2 logs in using Phone2, while the call is ringing on Agent1's phone
Call is cleared from desktop after login completes
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Bug Details Include

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  • Status
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