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Cisco Bug: CSCtf17250 - Email Average Handle Time discrepancy

Last Modified

Mar 06, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.2(4) 7.2(7) 7.5(1)

Description (partial)

Average Handle Time for E-Mails is incorrect.

Agent's interruptible task gets interrupted by another non-interruptible task.
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