Cisco Bug: CSCtf17250 - Email Average Handle Time discrepancy
Mar 06, 2018
- Cisco Unified Contact Center Enterprise
Known Affected Releases
7.2(4) 7.2(7) 7.5(1)
Symptom: Average Handle Time for E-Mails is incorrect. Conditions: Agent's interruptible task gets interrupted by another non-interruptible task.
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Bug Details Include
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