Preview Tool

Cisco Bug: CSCtf17148 - Details missing in Schema Help for t_Skill_Group_Real_Time.

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Details for the following fields are missing in Schema Help:


Details for the following fields are missing in Schema Help:
Calls offered to 5, Handled calls talktime to 5, Handled calls time to 5, Agent out valls time to 5, Hold, Hold time to 5, Logged on time to 5, 
Longest callQ, Reserved Agents, Reserved Statetime to 5, TalkOhtertime to 5, TalkOuttime to 5, TranferInCalls, TranferInCallsto5, TranferOutCallsto5, RouterCallsQnow, AutoOutCallTo5, AutoOutTimeCallsto5, AutoOutTimeCallsto5, PreviewCallsTimeTo5, PreviewCallsTalkTimeTo5, Reserved Calls To5, ReservedCallsTimeTo5,ReservedCallsTalkTimeTo5, TalkingAutoOut, TalkingPreview, TalkingResere, TalkingReserve, TalkAutoOutTimeTo5, TalkPreviewTimeTo5, TalkReserveTiemTo5, CallsQueuedNow, CallsInProgress, NumAgentsIntruptedNow, IntruptedTimeTo5, RouterlongestCallInQ, ICMAvailable, ApplicationAvailable, 
RedirectionNoAnswerCallTo5, RouterCallsOfferedTo5, RouterCallsAbandonedTo5, RouterCallDequeuedTo5, ServiceLevelTo5,ServiceLevelCallsAbandonedTo5, ServiceLevelCallDequeuedTo5, ServiceLevelRONATo5, ServiceLevelCallsOfferedTo5, RouterCallsAbandonQTo5.

Hence Schema Help needs to be updated.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.