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Cisco Bug: CSCtf13833 - 'Calls offered' not getting incremented in Perskg28 realtime webview rpt

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(8)

Description (partial)

Symptom:
In the Perskg28 skillgroup real time report, 'Current 5 minutes Task Statistics',  'call answered' and 'calls handled' are incremented, but 'calls offered' is not incremented.

Conditions:
Pre-routed calls to a Skill Group. Happens only with TDM PG.
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