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Cisco Bug: CSCtf13821 - ASGHH and AHH doesnt report on skill groups before failover

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(8)

Description (partial)

Symptom:
ASGHH and AHH not reporting on skill groups which were disassociated from agents.

Conditions:
Disassociate skill groups using Dynamic reskilling.
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