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Cisco Bug: CSCtf13713 - UCCX: DeferredDocumentImpl objects intermittently retained in heap

Last Modified

Feb 04, 2017

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)


When attempting to create or update an application, the following message may be displayed in AppAdmin:

"It is not recommended to update the application as Engine heap memory usage exceeded configured threshold. Click OK to continue and Cancel to exit."

In addition, automatically generated heap dumps (hprof files) may be present in C:\Program Files\wfavvid\log\MIVR


This occurs when a large number of DeferredDocumentImpl objects are retained in the heap and multiple large XML documents are being loaded into the UCCX Engine's memory under load.
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